Privacy Policy

Introduction

FeedbackPro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our feedback collection platform, or engage with our services.

This Privacy Policy complies with the European Union's General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and Romanian data protection legislation.

Information We Collect

Information You Provide to Us

• Account Information: Name, email address, company name, phone number
• Business Information: Domain names, project details, billing information
• Communication Data: Messages, feedback, support requests
• Payment Information: Credit card details (processed securely through our payment processors)

Information Collected Automatically

• Usage Data: Pages visited, time spent, clicks, interactions
• Device Information: Browser type, operating system, IP address
• Performance Data: Response times, error logs, system performance metrics

Information from Third Parties

• Integration partners (WordPress, analytics tools)
• Payment processors (Stripe, PayPal)
• Social media platforms (if you connect them to our service)

How We Use Your Information

Service Provision

• Provide and maintain our feedback collection platform
• Process and respond to your feedback submissions
• Generate analytics and reporting dashboards
• Facilitate team collaboration features

Communication

• Send service updates and notifications
• Provide customer support
• Send newsletters (with your consent)
• Notify you of policy changes

Improvement and Development

• Analyze usage patterns to improve our services
• Develop new features and functionality
• Conduct research and analytics
• Ensure platform security and prevent fraud

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our platform:

• Cloud Infrastructure: AWS, Google Cloud (data hosting and processing)
• Payment Processing: Stripe, PayPal (payment transactions)
• Email Services: SendGrid, Mailgun (transactional emails)
• Analytics: Google Analytics (anonymized usage statistics)

Legal Compliance

We may disclose information when required by law or to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Investigate potential violations of our Terms of Service
• Respond to emergency situations

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will provide notice before your information becomes subject to a different privacy policy.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy:

• Account Data: Retained while your account is active, plus 30 days after deletion
• Feedback Data: Retained as long as specified in your account settings (default: 2 years)
• Usage Logs: Retained for 12 months for security and performance monitoring
• Financial Records: Retained for 7 years for tax and accounting purposes

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

GDPR Rights (EU Residents)

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your data
• Objection: Object to processing based on legitimate interests

CCPA Rights (California Residents)

• Know: Right to know what personal information is collected
• Delete: Right to request deletion of personal information
• Opt-Out: Right to opt-out of the sale of personal information (we don't sell data)
• Non-Discrimination: Right not to be discriminated against for exercising privacy rights

How to Exercise Your Rights

To exercise any of these rights, please:

• Email us at: privacy@feedbackpro.com
• Use our online privacy request form
• Contact our Data Protection Officer

We will respond to your request within 30 days (GDPR) or 45 days (CCPA).

Data Security

We implement industry-standard security measures to protect your information:

Technical Safeguards

• Encryption: Data encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Multi-factor authentication, role-based access
• Network Security: Firewalls, intrusion detection systems
• Regular Audits: Security assessments and penetration testing

Organizational Safeguards

• Employee training on data protection
• Confidentiality agreements
• Incident response procedures
• Regular security policy reviews

International Data Transfers

If you are located outside Romania/EU, your information may be transferred to and processed in countries with different data protection laws. We ensure appropriate safeguards through:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by the European Commission
• Certification schemes and codes of conduct

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information about our cookie practices, please see our Cookie Policy.

Types of Cookies We Use

• Essential Cookies: Required for basic functionality
• Performance Cookies: Help us improve our services
• Functional Cookies: Remember your preferences
• Marketing Cookies: Used with your consent for targeted advertising

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our platform

Continued use of our services after the effective date constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us: